Your security matters to us. Scammers are getting smarter, and so should your security  - but you don’t have to do it alone. CWCU gives you the tools, the know-how and the support to keep your money and personal information safe.

Quick tips to keep you safe from scams and fraud

1. Spotting a scam

Scammers will try to trick you so they can steal your money or personal information. 

Some common signs of a scam:

  • Unexpected calls, emails or text messages claiming to be from a trusted organisation such as the governement, your bank or other well-known companies like Telstra, NBN or Australia Post. 
  • Requests for money, or your financial or personal information. 
  • Urgency or pressure. Scammers want you to act quickly so you don't have time to think clearly. 
  • Offers that are too good to be true. Scammers love to trick you into believing you are getting a great deal or offer. 
  • Requests to move money to a “safe” account. 

Our tip: If it feels off, it probably is. Hang up, delete the message and call us using the numbers from our website  - never the number in the message.

2. Protect yourself

Protecting your information online starts with a few simple habits.

Tips for protecting yourself online:

  • Use strong, unique passphrases (think three or more random words) for your passwords. 
  • Never disclose your Internet Banking details to anyone!
  • Turn on Two-Factor Authentication (2FA) for an extra layer of protection on your accounts. 
  • Avoid pressing on links without verifying there source. It is common for scammers to send you link that installs malware on your device to steal your information and money. 
  • Regularly monitor your accounts for any suspicous activity and let us know immediately if you notice anything suspicous. 

Did you know? Our systems monitor for unusual card activity around the clock and sends you an instant SMS message if something doesn’t look right.

3. Protecting your business accounts

Business accounts can be prime targets for scammers. 

Tips for protecting your business account:

  • Have more than one person authorise payments.
  • Reguarly review account signatories, limit account access to only relevent persons and remove signatories when they are no longer required. 
  • Reguarly review account Internet Banking transaction limits. 
  • Train staff on how to identify phishing and invoice scams.

How CWCU can support your bussiness: Upon request we can set up payment authorisation rules for your business accounts. 

4. Safer banking - wherever you are

Whether you’re on the couch or on the go, a few simple steps make your online banking safer.

Tips for safer banking:

  • Only log in via our website or Mobile App  - never through links in an email or text message.
  • Always check for the padlock icon in your browser’s address bar.
  • Keep your devices updated with the latest software and security patches.
  • Avoid logging in to Internet Banking over public Wi-Fi. 

CWCU features that help:
Card controls: Lock and unlock your card via the Mobile App instantly.
Real-time monitoring: Detects and flags suspicious card activity.
Internet Banking lockout: After a number of failed login attempts we automatically block your online banking access. 

If you think you’ve been targeted

Don’t panic  - act quickly to protect yourself: 

  1. Contact us immediately using the numbers from our website or visit your nearest branch.
  2. Change your passwords and secure your accounts.
  3. Report the scam to Scamwatch or ReportCyber.

If something doesn't feel right, use the options below to get help.

View scam alerts Report suspicious activity

Security articles and information

What is a cold call scam?

Scammers sometimes call pretending to be from the bank, using familiar details to sound believable. They’ll often create a sense of urgency to get you to act quickly. It’s all designed to catch you off guard and convince you to share personal or financial information.

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How to protect yourself from tax scams

As the end of the financial year (EOFY) approaches, many Australians are gathering documents, receipts, and tax statements. But it’s just as important to prepare for something else: staying safe from tax scams.

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