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Real-time Card Monitoring

Our team continuously monitor for high-risk card transactions 24/7. 

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Internet Banking Lockout

After a number of failed login attempts we automatically block your Internet Banking access. 

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Two-Factor Authentication

We use (2FA) via SMS One-Time Password to secure your Internet Banking.

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Card Controls

We give you the ablity to lock and unlock your card from the Mobile Banking App. 

What CWCU will never do:

We take your security seriously and there are some things we’ll never ask for  - in person, over the phone or online:

Your full Internet Banking password or SMS One-Time passwords.

Your card PIN, CVV or full card number by email, text, or social media.

To transfer money to another account for "safe-keeping". 

To download software or grant remote access to your device.

To confirm personal details through an unsolicited link.

If something doesn’t feel right, stop and contact us immediately. 

Remember to stay informed and ready

The best defence is staying up to date with the latest scams and threats.

  • Visit our website for current warnings.
  • Follow trusted sources like Scamwatch and the Australian Cyber Security Centre.
  • Share what you learn with friends, family and colleagues.

If you think you’ve been targeted

Don’t panic  - act fast:

  1. Contact us immediately using the numbers from our website or visit your nearest branch.
  2. Change your passwords and secure your accounts.
  3. Report the scam to Scamwatch or ReportCyber.