A MESSAGE TO OUR MEMBERS
As a community, we are experiencing an unprecedented public health situation and we wanted to take an opportunity to reach out and let you know that we are here for you.
In this rapidly evolving situation, Central West Credit Union is guided by two priorities: ensuring employee, member and community safety and supporting their needs during this critical period for our business.
As a community focused business, we are working hard to be well prepared to maintain service without disruption and our staff are available to serve members. Given recent events, we have gone through a comprehensive process of re-examining our business continuity plans and processes to remain confident that we will be able to adapt as this situation evolves.
We're here to help
As we are dealing with the growing challenges and outcomes of the Coronavirus (COVID-19), we would like you to know that at CWCU our priority is the financial and personal well-being of our members.
If you experience financial stress, we encourage you to get in touch with us so we can work through your options together. A range of measures are available to assist genuinely impacted members including deferment of loan repayments, for up to three months. For the duration of the support period no repayments are required; during this time however interest will continue to accrue normally.
Other options that may be able to assist during this time are available, including:
- * Accessing additional money available for redraw (for eligible loans)
- * Reducing the repayments to the minimum amount
- * Accessing off-set savings
If you wish to apply for financial relief, please contact one of our friendly loans staff at Parkes 6862 2788, Forbes 6852 3571, Cowra 6342 4142 or email firstname.lastname@example.org for assistance.
Please be assured that, as always, CWCU will work with and support members during challenging times. We want to get through this together.