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During July, Central West Credit Union will move to enable SMS One Time Passwords (OTP) for ALL members that use internet banking. OTP will enhance the security of your online transactions by providing an additional layer of authentication when logging into internet banking.

Each time you log in to your internet banking you will be prompted to enter the OTP. The OTP is simply generated at login stage where it will generate a 6 digit code via SMS to the mobile number which you have previously provided to CWCU. Once the OTP is entered correctly, you will be granted access to your internet banking account.

The use of an OTP relates only to Internet Banking accessed via a Computer or Laptop.

 CWCU Mobile App has its own extra layer of security as the mobile or device being used to access the App requires the use of Bio-metrics: facial recognition or fingerprint ID or a Passcode before being able to access and utilise The exception being that a OTP will be required should you wish to change your PIN via CWCU Mobile App.
 

One Time Password (OTP) Frequently Asked Questions 

 

What is One Time Password?

Your One Time Password (OTP) is a six-digit code sent to you by SMS, generated when you login to Internet Banking. It’s a quick, easy way of adding an extra layer of security when using Internet Banking.

Do I need a OTP every time I make a transfer or pay someone?

No. You only need one OTP to log in to an Internet Banking Session. Once you login, you can do multiple banking transactions, such as transferring or paying a bill during a single session. If changing your card PIN you will be sent an OTP for added security.

How much does it cost?

There is no fee for this service.

Can I use the same mobile phone number for two different Internet Banking logins?

Yes, an individual mobile number can be used for more than one member number.

How do I update my mobile phone number?

To update your mobile phone number you can simply do this during your internet banking session under the tab ‘My Preferences’  or by contacting your local branch.

How long are the One Time passwords available?

To protect your account, the OTP is only available for one minute. It is only valid for a single session and cannot be used again once you have logged out or closed your browser.

Can I use SMS OTP security on Internet Banking anywhere in Australia and overseas?

OTP is available anywhere that you can receive a standard text message to an Australian mobile number. For overseas use, please contact you mobile phone service provider. If you plan to travel overseas, you will need international roaming to receive an SMS text.

What if I receive a OTP that I didn’t request?

Please contact your nearest branch as soon as possible to let one of team know, and have us assist you in the next steps to ensuring your account is secure.

Can I temporarily de-register for OTP because I have misplaced my mobile phone, travelling, damaged mobile phone, problems with mobile service provider or coverage; etc?

If you temporarily need to de-register for OTP for any of the reasons above your will need to contact your nearest branch.