Protecting yourself when doing online banking and payments

22 October, 2018

Anytime you jump on the internet and access information, you leave a trail. 

Central West Credit Union has a raft of security measures in place, to make sure that your transactions and personal information are protected. 

But there are some things you can do as a customer to protect yourself, in situations outside of your internet banking. 


Security Checklist

Getting into good habits is an easy way to make sure you don’t inadvertently allow your information to fall into the wrong hands.

Here are some simple steps to follow, to ensure you keep your details are kept safe and secure:

  • Always access your bank’s website by typing the address directly into your browser.
  • Keep your computer up-to-date with anti-virus and firewall software and set them to update automatically.
  • Look for ‘https://’ at the beginning of the address bar and a locked padlock in the browser that indicate the web pages are secure.
  • Always log out of the internet banking menu when you finish your banking and close the browser.
  • Beware of any windows that ‘pop up’ during an internet banking session and be suspicious if they direct you to another website which requests your customer identification or password.


Other important things to think about

Protect your Pins!

Just like you protect your PIN for your EFTPOS card, you need to protect your passwords for online banking and financial transactions. 

Make sure to set strong passwords and update them regularly. A general guide is to use at least 8 characters (the more characters you use, the stronger the password) using a combination of letters (with a capital) a numeral and symbols.

Never store your password or PIN on your computer. 

Card Security

Here are some guidelines for ensuring the security of your card and PIN:

  • Sign your card as soon as you receive it.
  • Keep your card in a safe place.
  • Never write your PIN on the card (even if it is disguised).
  • Never write your PIN on anything that is kept with or near the card (even if it is disguised).
  • Never lend your card to anybody.
  • Never tell or show your PIN to anybody.
  • Use care to prevent anyone seeing your PIN being entered at an ATM or EFTPOS terminal (we recommend using your hand or purse/wallet to cover your PIN when you enter it).
  • Immediately report the loss, theft or unauthorised use of your card to the Credit Union.
  • Examine your statement immediately upon receiving it to identify and report, as soon as possible, any instances where your card has been used without your authority.
  • Immediately notify us of any change of address.
  • Notify Central West Credit Union before travelling overseas.