IMPORTANT NOTICE: Visa payWave debit card transactions

19 November, 2019
Some Retailers have made a decision affecting Visa payWave debit card transactions.

From 1 October 2019, some retailers including Coles and Wesfarmers started to make software
changes updating transaction processing on their EFTPOS machines where contactless payments are
accepted.

This software change will affect our Visa payWave debit card transactions.
 

What is changing, and how might it affect you?

When you tap to pay with your Visa debit cards, the EFTPOS machine may automatically process the payments via the EFTPOS network instead of the Visa network.

At some merchants including Coles, Coles Express, Liquorland, Target, Kmart, Officeworks or others where you tap to pay with your Visa debit card frequently, you may potentially exceed your current number of fee-free EFTPOS transactions.

To avoid getting charged with excess Eftpos transaction fees, there are two simple alternative payment methods:

1. Insert your Visa debit card into the EFTPOS machine and select 'Credit.' By choosing 'Credit' you can ensure that your payments will be processed via the Visa network and will not be counted as an EFTPOS transaction.

2. Through a Mobile Pay App (Google Pay, Apple Pay or Samsung Pay). Just like how you use your Visa payWave debit card, you can use your smartphone for instant everyday transactions. Just download  he app from your mobile app store and link your Visa debit card. Paying with your smartphone is secure and convenient.