Telephone Scams - What to look out for

11 March, 2019
Telephone based scam callers will frequently claim to be from well-known organisations such as Telstra, the Government, or other brands or organisations you are likely to be familiar with.

These scam callers will often try to convince you of the urgent need to follow their instructions.

Sometimes they will try to convince you to give them access to your computer remotely, such as by pretending to be a Telstra service representative.  

What to be aware of

  • Calls from people impersonating representatives from well-known organisations, such as the Government, or familiar brands and companies.
  • Calls seeking financial details (such as your credit card or banking details) in order to process a refund or other “overpayment”.
  • Call quality may be poor, and the caller may be difficult to understand.
  • Callers which attempt to apply a lot of pressure, urging you to take immediate action to address a problem.
  • Callers advising that your computer has a virus or is attacking others.

Note: We won’t call you for a service or technical matter unless you contact us first.

What to do next

  • If you're not sure that the person on the other end of the phone actually who they say they are, hang up and call the organisation by using their official published contact details.
  • If the caller is claiming to represent an organisation, do not share your personal information, credit card or online account details over the phone unless you made the call and the phone number you called came from a trusted source, such as contact details obtained from your physical bill 
  • Be careful of being tricked into calling expensive international phone numbers.
  • If you think something's not quite right, just hang up. If it's an SMS, delete it and don't reply.

And don't forget - report it.