Tips to protect and secure your private information online

17 July, 2017
In today's day and age, where we use technology to conduct so many of our every day activities (socialise, shop, bank) we share a huge amount of our personal information online.

So it's really important not to forget, the personal things you share online are valuable, and can be used against you if they fall into the wrong hands.

CWCU has put together some things to remember while your online:
  • Clear the cache - clear your cookies and browser history regularly.

  • Social smarts - jump into your privacy controls on your social media and online games. Check and re-check them to see if they are at a level that is safe. This means going through with a fine tooth comb.

  • Be aware - know the consequences of what you do and say online. Unfortunately, the simplest details of our lives are being used by scammers to gain access to your data. This includes apps you would assume are private - like Messenger and Snapchat.

  • Anti-Virus software - install the most up to date versions to decent any virus'.

  • Think twice - when an email or post pops up that asks for any personal information (this could be anything from bank details to your mothers maiden name) stop and think, before handing it over.

  • Don't click on untrusted links.

  • Take care when using non-secure networks.

  • Don't plug untrusted devices into networks.

  • Don't leave computers unlocked.

  • Use strong passwords and keep them hidden.

  • ​Be smartphone safe - lock your mobile devices.

  • ​Check your banks security measures. CWCU has implemented world class security measures to ensure your money is safe. 

Card security

If you have a Central West Credit Union Visa debit card, you should take steps to ensure that your card and the associated PIN are protected from unauthorised access or disclosure.

  • Sign your Visa card as soon as you receive it.

  • Choose a unique PIN that is difficult to guess and is different to numbers used for other purposes.

  • Never write down your PIN.

  • Don't tell anyone your PIN. CWCU will never ask for your PIN during a phone call.

  • Treat your Visa card like cash - don't leave your card unattended and don't give your Visa card to anyone else or allow anyone else to use it.

  • Know where your card is at all times and keep it in your sight when paying for goods and services. Ensure your card is returned after paying for goods. If possible when dining, walk to the counter or use a handheld terminal to pay your bills, instead of giving your card to the waiter.

  • When shopping online, ensure the website is reputable and secure.

  • Always check your statements for unauthorised transactions.

  • Keep all receipts until you have reconciled your statement, then store your receipts securely or destroy them.

  • Keep a record of your card information in a safe place, in the event your card is lost or stolen.

  • Ensure that you can be contacted by us at all times (even when overseas), if we need to contact you about unusual activity on your account. Update your email address, or ensure that your mobile telephone has "global roaming" activated if you are travelling overseas. You can also use the CWCU app to let us know your travel plans. This helps us monitor your card and can avoid your card being unnecessarily blocked while you’re away.

  • If you have misplaced your card, you can place it on hold using the CWCU app. This will give you time to find it (without the worry of someone else potentially using it). And once found, you can remove the hold in the app as well. This can be done from visiting the card tab and then selecting ‘card controls’

  • If your Visa card is lost, stolen, used without your permission or you suspect your PIN is known to someone else, contact us your local branch immediately.