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Home : Products & Services : RediNet : Frequently Asked Questions
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Frequently Asked Questions

 


How Do I Clear My Browser's Cache?

I Connect To My Credit Union Internet Banking Service Using Microsoft Internet Explorer 5. When I Click On The Padlock Symbol To View The Security Status Of My Connection I Receive The Message "This Certificate Has Failed To Verify For All Of Its Intended

Important Message For Apple Macintosh Users

Sometimes I Cannot Transfer Funds To A Loan Account. Why Is That?

Sometimes When I Transfer Funds To Another Savings Account It Does Not Increase The Available Funds Of That Account. Why Is That?

The Calendar I Use To Select Dates For Transaction History Or Download Transactions Inserts Year 2100 Instead Of 2000. Why Is That?

The Internet Service Is Only Usable With Microsoft Internet Explorer Version 5 And Above Or Netscape Communicator/Navigator Version 4.73 And Above. How Do I Know What The Version Number Of My Browser Is?

What Are Cookies?

What Is My Browser Cache?

When I Perform A Funds Transfer Or Make A Payment I Receive A Reference Number. What Is This?

When I Want To Transfer Funds Or Make A Payment Not All My Accounts Appear In The Account Drop-Down Boxes. Why Is That?

Why Do I Always Need To Scroll Down To See The Full Screen On Each Option?

Why Do I Sometimes Receive A Display With The Message "Server Reactivating - Please try again"?

Why Is It That Some Boxes On My Browser's Window Are Not Displayed Correctly?

Why Is It That Sometimes When I Perform A Funds Transfer Or An ATM Or EFTPOS Transaction, It Does Not Appear When I Go Back And Review Transaction History?

Why Is It That When I Make A Payment It Does Not Appear On My Transaction History Immediately And It Does Not Update The Available Funds Balance Of The Account Immediately?

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